lf you have a question that is not included in this list, do not hesitate to call us. 
Our phones are operated 24 hours a day to answer your questions.

1.800.248.1767
How will a CragStone website help me generate more profit?
According to the US Office of Small Business Advocacy, 65% of all businesses investing in their first website see an increase in business that at least pays for the website investment.  27% of all businesses investing in their first website see an increase in business that pays for the website within 3-6 months. In addition to increased business, some of our clients have reported increasing their rates due to their new, more professional, image.  More business at a higher margin = more profit.

How do I become eligible for the lowest published website rates?
Existing CragStone customers, who have previously purchased an Edge Series package with CragStone and take advantage of CragStone's hosting services, may get a new website at a reduced rate.  The convenience of working with material that we've developed and coded makes it easier for us to perform site upgrades for existing customers.

How long will it take to get my CragStone website?
Since you are providing information that goes into your website, this question depends largely on you.  CragStone can develop the basic Edge Series Packages within 5-7 business days of having all of the website content.  During times of exceptionally high sales volume, the process may take longer (up to 3 weeks). Your Account Consultant will be able to give you the expected delivery time for your website once all of your website content is received and update you on the status of your website's development through the entire process.

How does the website development process work at CragStone?
Place an order for an Edge Series package.  Within 24 hours you will be contacted by your Account Consultant.  Your AC will take you through the design selection process and answer any questions you have about enhancement features and the value they may (or may not) bring to your specific business. You will receive a contract for the website development work that you have selected and a separate invoice for any optional enhancements that you may have selected.  Submit your text and images for the website - along with where you would like to see the information within the site (on what page).  CragStone will develop your site and put it up for review so that corrections and minor changes may be made (change of word choice - not changing paragraphs).  Upon changes and corrections, the site will be ready for final review and sign-off.

Will I be able to make changes to my CragStone website?
If you currently manage a website, or have access to FrontPage, DreamWeaver or similar program, then you will be able to make changes to the website.

Will CragStone hold my website hostage?
Absolutely not!  Have your website hosted wherever you choose.  In fact, if you'd like, you may purchase a CD-ROM of your CragStone website and files.  CragStone believes that your website belongs to you and will never hold it, or your domain name, hostage.
Why do I need a domain name and hosting?
Your website is like a print ad. Like a print ad, it needs to be "published" to be seen. The Internet is like the magazine into which you are putting the ad. To rent space on the Internet, and put your ad (website) there, you need to have hosting (it is a renewable cost - you need to keep renting space to keep your website on the Internet). Domain names organize the information on the Internet - giving your website a specific place to be found (also a renewable cost).
Why can't I see the designs before I buy the website?
Because of the increasing numbers of design theft and violations of design copyright, we reserve the majority of our designs for review by our paying customers. If you do not find a design that you like in first 3 groups that we send you, we will refund your money. There is no risk to you.

What if I don't like the web designs that you send me?
We will send you more. If after 3 groups of designs, you have not found a single one that you like, then we will refund your money to you. We are that confident that you will be impressed with our professionally-designed websites. There is no risk to you.